Travel Time and Tours

Refund policy

We aim to make every journey clear from the moment you enquire. This policy explains how refunds are handled for bookings made through Travel Time and Tours.

When refunds apply

Refund eligibility depends on the supplier terms attached to your booking, including the hotel, airline, tour operator, transport provider or experience host. Any non-refundable elements will be identified before payment wherever those terms are available.

Approved refunds

Approved refunds are returned to the original payment method. Processing times depend on your bank or payment provider. Service fees, payment processing fees and third-party charges may be excluded where permitted by the applicable booking terms.

How to request a refund

Send your booking reference, traveller name and reason for the request through our contact page. We will review the request and confirm the applicable supplier conditions.

Questions

Please review the booking-specific terms sent with your confirmation. If anything is unclear, contact us before making payment.