Travel Time and Tours

Cancellation policy

Cancellation outcomes vary by booking. We always use the cancellation deadlines and charges shown in your confirmation or supplier terms.

Cancelling a booking

Submit cancellation requests in writing through our contact page and include your booking reference. The request is effective when acknowledged by our team, not when a message is drafted or sent.

Cancellation charges

Charges may increase as the travel date approaches. Some fares, deposits, tickets, bespoke itineraries and experiences may be fully non-refundable. The exact charge for your booking will be based on the terms provided before confirmation.

Changes instead of cancellation

Where supplier rules allow, we can help request a date, name or itinerary change. Any fare difference, amendment fee or supplier charge will be payable before the change is confirmed.

Our cancellation

If we must cancel or materially change an arrangement, we will contact you with the options available under the relevant supplier terms and applicable law.